Nationwidemattress.com Platinum Service Guarantee!!

Every Customer is the life line of our business, and unlike most companies, we offer every customer our 100% Platinum Service Guarantee on every product we carry this Includes our DEMO mattresses!

1- Prompt courteous attention to your needs by phone or email.  Each correspondence will be handled by a qualified Customer Care Specialist.

Customer Care Specialists are available 8 AM until 1 AM C.S.T, 7 DAYS A WEEK, 365 DAYS A YEAR!!

2-Personalized attention to your every need. We employ some of the best Customer Care Specialists in the industry. Our agents DO NOT WORK ON COMMISSION so they will never try to talk you into the highest priced mattress, but instead will listen to your needs and try to assist you with your mattress selection.

3-We will never leave you on hold! When you call in you will be greeted by our receptionists who will connect you to a Customer Care Specialist. If all agents are assisting other customers or you wish to speak to a particular Customer Care Specialist, instead of waiting on hold they will have that specialist return your call at YOUR CONVENIENCE . So you can go back to your daily activities and know that your call will be returned during the time that is convenient to you. (Calls can be returned between 12 noon until 1 AM C.S.T.)

4-Confirmation email when your order leaves the factory. We will send you the UPS/FEDEX/White Glove tracking numbers so you can go to that website to track the progress of your order and know exactly when your order will arrive at your door.

5-If you want to purchase a mattress after-hours or should ever need to file a warranty claim we have an answering service available 24 hours a day, 365 days a year can assist you with your needs. Or they can take a message to have a Customer Care Specialist call you back at YOUR CONVENIENCE!! (Calls can be returned anytime during our 8 AM until 1 am business hours C.S.T. )

6- We stock most of the replacement parts at our Dallas office, so in the event of a back order or delay at the factory, we will have the ability to ship out replacement parts from our inventory. This assures you that you will never have to wait longer than necessary to get replacement parts delivered to your home. This service is exclusive to customers who purchased their mattress from Nationwidemattress.com and only offered at Nationwidemattress.com, this is a commitment to service we offer every one of our customers. Return Label expires so package must ship before 5/14. Parts not returned by due date will be billed to your account.

7- If you should have any questions about assembling or adjusting your new Mattress, Call our Customer Care Specialists and they will assist you with any questions you may have.

8- Customer Referral Bonus, Affiliate Program and our Exclusive " Partner Up Program" corporate discount program.

9- Open line of communication. If there is ever a time you have a Concern or Compliment about our products or Customer Care Specialists, you can contact me direct RichardAlfano@nationwidemattress.com

Thank You,

Richard Thomas Alfano

Direct Cell Phone Number 972-670-3706

President & CEO

Nationwidemattress.com, Inc

Where you deserve to sleep like a baby too.!!