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![]() By Nationwidemattress.comWhere you deserve to sleep like a baby too!!™ |
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Free Nationwide Delivery. Delivered in Approx. 7-10 Business Days. |
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Customer Care Specialists Available 8am to 1am 365 Day's a Year. Call us now Toll Free 866-YOUR-BED/ 866-968-7233 |
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Frequently Asked Questions…
Difference Between Comfortaire and Select Comfort?
There are Quite a few differences between the two companies Let me give you just a few.
1- Warranty S.C. gives you a 20-year warranty with the first 2 years non-pro rated and C. gives you the same 20 year warranty with the first 5 years non pro rated.
2- S.C has a 30-day trial while we offer a 3-MONTH trial with full money back guarantee.
3- S.C tells you need their costly foundation to work with their bed while our mattresses are designed to work on any foundation, box spring or ANY hard surface even the floor!
4- S.C has a 6-inch border down the center of their mattress while Comfortaire does not have this obstruction instead it uses larger air bladders giving you a larger sleep surface with out the obstruction.
5- S.C digital pump goes up in increments of 5 which gives you 20 preset comfort levels, Comfortaire’s whisperflo pump goes up in increments of 1 which enables you to have One Hundred different levels of comfort.
6- We only charge tax in Texas!! All other states are tax-free! S.C has locations in all 50 states so you must pay the taxes.
Differences between Comfortaire Models?
1- Celenia is our top of the line model, it would compare to the 7000 except that we do not use the 7” block foam pillow top that S.C uses, our mattress features 6” air bladders has the Visco memory foam topper, has silk fiber blend inside the pillow top and has The Whisper-flo digital pump. Approx 13” thick
2- The Cerulean is our Most Popular model it features 6” air bladders and is a high profile mattress with the IFC2001 pump, (same motor as whisper-flo BUT without the digital readout! This mattress has a convoluted comfort pad. You can upgrade the pad to the Visco pad and also upgrade to the whisper-flo pump.
3- The GeoVista is our therapeutic mattress this is a NON-pillow top mattress, with 6" bladders. It would be considered our firm model. It has the Geomatt foam, which contours to the body based on weight not heat (Visco).
4- The difference between the Cerenity Deluxe and Classic is the PUMP!! The classic pump sounds like a vacuum cleaner while the IFC2001 sounds like a hair dryer. The pump only activates if you use the remote but the price difference is minimal. Either bed can be ordered with a pillow top or traditional non-pillow top with no additional fee.
How long does it take to order?
We quote 2-3 weeks for delivery! It usually takes about 7-10 business days but we would rather over quote and look like heroes when it gets there quicker. The longest part of the ordering process is the factory getting the merchandise out of the warehouse; it usually can take 5 days to a week and a half to leave the factory. Once it has left the factory we will email you with the tracking numbers so you can go to UPS.COM and enter the tracking numbers and know what day it will deliver to your door. For the in home delivery please allow extra time for this service normally 3-4 weeks,
the delivery company will call you to arrange delivery and installation.
What is your return policy?
We offer a 90 day no question return policy!! We ask that you give the bed 4-5 weeks to be sure you have given your body a chance to get acclimated and that you were able to try all the different settings.
After that time if you want to return the mattress give us a call…
Please be sure that there are no stains on the mattress, you have all your original Comfortaire instructions and warranty card and original boxes.
Once the bed has been returned it will be inspected and a refund check mailed out the very next day!!
Why a check and not a credit card refund?
We send out refund checks to insure your money is back in your hands within days of your return and with credit cards it could take up to 2 billing cycles to appear and we want to ensure your shopping experience is a pleasant experience even in the event of a return!!
Are you really open 24 hours a day 365 days a year??
YES WE ARE!! Our order department is open 24-7 to help you place your order! BUT if you have Technical questions that need specialized attention than our staff of Customer Care Specialists, are available 8 AM until 1 AM Central Standard Time to give you the personal attention you may need to help you choose the bed that is right for you!!
Feel free to ask for a Customer Care Specialist by name and be assured they will call you back promptly so you can be assured you get the personalized attention you deserve.
If you have any questions not answered on this FAQ sheet please feel free to email me direct!!
Richard Thomas Alfano
President
Nationwidemattress.com, Inc